Digital Goods Policy
Since wolffxcode.com offers non-tangible, irrevocable goods (digital software licenses), we do not provide refunds after the product is purchased and the license key is delivered. As a customer, you are responsible for understanding this upon purchasing any item at our site.
Exceptions (Technical Issues)
We will only consider refund requests under very specific conditions:
- Non-delivery of the product: If you do not receive the delivery email within 24 hours, please contact us. If we are unable to deliver the key to you via alternative methods, a refund may be issued.
- Major defects: If the license key is defective or the software fails to activate due to a bug in our code, and our technical support cannot resolve the issue within 7 business days after you provide full technical documentation (screenshots and MT5 logs), a refund may be issued.
- Important: Refunds are not issued for issues caused by third-party software (MT5 platform), incorrect user configuration, or lack of trading knowledge.
EU Right of Withdrawal
By purchasing a digital license, you expressly consent and acknowledge that you lose your 14-day right of withdrawal under the EU Consumer Rights Directive once the digital content (license key) has been delivered to your email or “My Account” section.
Contact Us
If you have any issues with your purchase, please contact our support team:
contact@wolffxcode.com